Customer Service - Creating the Best in Yourself and Others Module 1 Customer Service Through Self-Awareness

Everyone in YCYW works for the customer. Providing excellent customer service is not only important to external customers but internally to co-workers as well. We believe that the foundation for any high-quality customer experience is good interdepartmental communication and collaboration.

Webinar agenda:

1. What is self-awareness?

· Your traits, behaviours and feelings

· See yourself objectively through reflection

· How you observe your thoughts

· The connection with emotional intelligence

2. Importance of self-awareness in the workplace

· Internally - how we see ourselves and our aspirations, strengths, weaknesses and fit into the environment

· Externally - how others perceive us based on these factors

Target participants:

All staff, in particular colleagues from non-teaching functions (such as FAD, HRD, IDM, CPDD and ITD) who regularly work closely with internal stakeholders across the organisation’s locations and divisions.

Speaker:

We have invited Linda Sim, an experienced trainer and executive coach who delivers service and communication skills training across sectors including education, charities, hospitality and aviation. You can learn more about our guest expert, Linda Sim here.