Customer Service - Creating the Best in Yourself and Others Module 2: Customer Service Through Understanding Values
Time & Location
05 Sept 2022, 16:00 – 17:30
About the Online Course
About the webinar:
Everyone in YCYW works for the customer. Providing excellent customer service is not only important to external customers but internally to co-workers as well. We believe that the foundation for any high-quality customer experience is good interdepartmental communication and collaboration.
• Rapport building – by mirroring and matching to create a warm connection, and making others feel more comfortable
• Values elicitation – list own top 10 values and rank them into the “Values Pyramid”
• Examine the other "Values Pyramids" to understand beyond similar values
• Communicating with people who have different values from ours
All staff, in particular colleagues from non-teaching functions (such as FAD, HRD, IDM, CPDD and ITD) who regularly work closely with internal stakeholders across the organisation’s locations and divisions.
We have invited Andy Clark, an experienced trainer who delivers effective communication, problem solving, cross-cultural understanding and leadership programmes to multinational corporations, education institutions and individuals throughout Asia Pacific. You can learn more about our guest expert, Andy Clark here.