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YCYW L&PD Newsletter, January 2024

Dear Colleagues,

Greetings and warm wishes to our YCYW staff!

It's been a few months since our last newsletter and we're delighted to be able to update you on current resources, experiences and programmes designed to support your professional development journey.  

Let's dive in! 

Key Updates in a Nutshell
  • Introducing the YCYW Emerging Manager Programme (EMP): A transformative journey designed for early career leaders in both teaching and non-teaching roles. This programme focuses on developing big-picture thinking and effective management skills aligned with YCYW leadership competencies and core values.

  • New Course! Achieving Customer Service Excellence is now available: Enhance your customer service skills with our latest course designed to support a culture of exceptional service within YCYW: Achieving Customer Service Excellence 

  • From "Train the Trainers" to across the network: Our dedicated "Growth Mindset Ambassadors," trained since 2021, have been fostering a culture of growth across our network. By integrating the principles they've learned into workshops on different sites, and incorporating them into the YCYW Peer Mentorship Programme, we are seeing the "sparks" in our school communities. Useful resources to share!  


Emerging Manager Programme (EMP) – Elevate Your Leadership Skills

Are you an aspiring leader or a new manager eager to shape the future at YCYW? The Emerging Manager Programme (EMP) is tailor-made for you.  

This dynamic programme aims to equip you with the insights and tools necessary to excel in leadership and management within our vibrant educational landscape. 

Through a series of interactive 90-minute online workshops, you will learn how to: 

  • Manage Yourself: Define your leadership identity within YCYW and cultivate trust-building behaviors. 

  • Manage Your Network: Strengthen stakeholder relationships and influence across YCYW with strategic networking. 

  • Manage Your Team: Foster team member success and empowerment. 

Each module includes prework and post-workshop activities for practical application. 

The spots for EMP 2024 are now filled up! If you are interested in joining future early management and leadership training programmes join the wait list through  

You will be contacted FIRST when new modules are launched. 


Questions? Reach out to the Learning and Professional Development Division at


Achieve Excellence in Customer Service with Our New Course

In our commitment to continuous improvement, we're thrilled to introduce the new e-course, "Achieving Customer Service Excellence," now available on our PD platform. This course is tailored for staff members who are keen on elevating their service delivery to the highest standard. 

Through the modules, participants will: 

  • Define what excellent customer service entails. 

  • Identify who our customers are within the YCYW ecosystem. 

  • Learn the five golden rules for delivering top-tier service. 

  • Increase self-awareness to enhance service interactions. 

  • Understand how aligning with YCYW values shapes exceptional service. 

  • Develop critical communication skills for positive customer engagement. 

  • Master techniques for handling challenging conversations effectively. 

Whether you're interacting with students, parents, colleagues, or other stakeholders, this course will empower you with the knowledge and tools to make every service experience outstanding. 

For more details and to enroll, visit Achieving Customer Service Excellence.  


If you have any questions or need further assistance, please reach out to the Learning and Professional Development Division at


Cultivating Growth: The Journey Continues

Our journey with the Growth Mindset initiative has been nothing short of inspirational. Since the inception of the Growth Mindset 'Train the Trainers' program in 2021, we've seen our staff evolve into true ambassadors of change. Their commitment is evident in how they voluntarily embrace training that not only enhances their own pedagogical approach but also ignites a passion for learning among students. 

A number of “Growth Mindset” training sessions were delivered by our growth mindset ambassadors in various locations, i.e. YC Shanghai, YC Hong Kong, YC Yantai and YW Tongxiang. This year, by partnering with Jana van Zyl, we have incorporated growth mindset into YCYW Peer Mentorship Programme, and designed handy resources for teachers to use in peer mentoring sessions.  

This synergy has enriched mentorship sessions across our schools, ensuring that the ethos of growth is woven into the very fabric of our educational experiences. 

We acknowledge and celebrate the devotion of our staff who have made this possible, and invite our teachers involved in YCYW Peer Mentorship Programme to access these valuable resources here and join us in shaping an empowered, agile, and future-ready generation. 

If you'd like to use the resources or have any questions regarding the resources, please email us at 


That's a wrap for issue 2 of the Learning and Professional Development newsletter 2023-2024! 

Our Learning and Professional Development Team aim to foster an inclusive learning culture that nurtures professional growth through personalized approaches. In this new academic year, our team will continue to support your professional development. We are: Margaret So, Claire Peet, Selina Chan, and ShashaXie.  

If you need any further support or have a question, feel free to reach out to The Learning and Professional Development Division at any time through our email: 


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